Patient FAQ
How do I make an appointment?
Please ring the clinic on 9417 5470 or use our online appointment form and one of our friendly receptionists will help find a time that suits you best.
How long are the consultations?
Initial Consultations are 40 minutes in duration, and subsequent visits are 20 minutes. If you have more than 1 injury to be assessed in your initial consultation, please mention it when you book your appointment so that we can allow adequate time for the second injury to be assessed fully.
Remedial Massage and Myotherapy
Consultations can be 60, 45 or 30 minutes in duration, however it is recommended that your initial consultation be the full hour so that your therapist can get a good understanding of your conditions or issues.
Do I need a referral?
No you don’t. All of the clinicians at Rebound Sports Physiotherapy are first-contact practitioners. If, however, you have been to see your doctor, or are being referred by a surgeon, please bring any referrals or notes you may have, and or any other information you may have, such as x-rays and various scans.
What should I wear?
Please wear comfortable clothing. If you have a foot and or running injury, appropriate footwear and any extra footwear that may contribute to your problem, may be useful to our clinicians.
Where can I find parking?
Parking can be found onsite – access via Little Turner Street, just off Hoddle Street (though not shown on map below). There is also parking available directly outside the front of the clinic on Johnston Street, or around the corner in Lulie Street.
What are my payment options?
Payments must be made on the day of consultation. We have HICAPS facilities and can make your private health fund claims on the spot. Your balance can be paid with cash, Visa, Mastercard or EFTPOS.
What if I can’t make my appointment time?
Please give us as much notice as possible if you cannot make the appointment time, and we can reschedule for a time that better suits you. Please note that Rebound Sports Physiotherapy has a cancellation policy. A cancellation fee of $20 will be charged for all cancellations within 24 hours of the appointment time.
